- Industry: Technology
- Products or services used: Digital transformation solutions and enterprise software, selling 300-plus enterprise-grade products.
- Geography or areas of operations: 45 countries
- Number of customers: 40K enterprise customers
- Other relevant details: 12K employees and 7.5K partners worldwide, 98 of Fortune 100 customers
After a series of recent mergers and acquisitions, the company faced problems integrating the multiple platforms, systems, and processes, affecting the efficiency of their sales team, their ability to transact with partners, and their cash collection.
As a result, the organization had a high attrition rate of sales staff, a disruption of global customer accounts, and continued sales execution issues in key markets. The company’s share value also significantly dropped due to the integration issues with the merger.
Wipro transformed and harmonized the customer’s end-to-end business processes, covering front- to back-office operations with a fit-for-purpose, unified platform that includes several enterprise software solutions, including:
- A multi-cloud Salesforce deployment and leading AppExchange ISV solutions for the front and middle office.
- Oracle NetSuite and Workday for the back office.
- Dell Boomi and Informatica for integration and data management.
- Tableau and Oracle for business intelligence and reporting.
After the first of two planned go-lives were completed, these solutions were delivered through extensive digital transformation services, involving close to 500 Wipro professionals who collaborated with the client and third-party vendors to complete the following tasks:
Discovery and Design
- Deep analysis to determine customer’s vision, business model, and application landscape.
- Strategy design on transformation vision with guiding principles and roadmap prioritization to create a solution that is scalable, maintainable, and robust; assures financial integrity and, control; and handles enterprise risk requirements.
- The process transformation was structured around eight key capabilities and sub capabilities (see below). Wipro started with this taxonomy to define L1, L2, L3 and L4 requirements in the design phase with a focus on developing these capabilities with one core principle “Fit for Purpose”—choosing industry-standard, platform-driven best practices over legacy methodology: