Client: A US-based multinational company
Areas of operations: Worldwide
Number of Employees: Over 350,000
The client had older versions of Blue Yonder/Red Prairie Warehouse Management Systems (WMS). These legacy versions had many customizations and maintaining the custom modules was a challenge. They wanted to consolidate disparate warehouse systems (legacy, in-house WMS, older versions of JDA WMS, etc.) across the US and APAC regions to a single WMS platform.
Many of the client’s customers had multiple instances, and the client wanted Wipro to define a proper instance strategy to reduce operational complexities.
Wipro defined site-specific instance strategies for the client. These strategies were based on a global template-based rollout. Since many customers had their own instances, Wipro team demonstrated ‘how a site with multiple customers could be configured on a single template with industry templates pinned in’.
Wipro set up a microservices-based architecture so that any complex customizations required for business operations could be handled outside the standard product, and JDA WMS would integrate the core workflows with the microservices layer and labor productivity.
Wipro team successfully transitioned multiple sites with minimal documentations and business impact on the BAU team. We also configured and integrated the Labor Management Module (Workforce Management) to track warehouse tasks and labor productivity.
Wipro enabled business process optimization for the client’s warehouse operations. Instance strategies, which were adopted based on customers’ industry verticals, led to increase in customer confidence. Wipro also helped the client identify KPIs to measure their WMS Success.
Due to the delivery excellence exhibited by Wipro, the client has extended the partnership with Wipro to enable rollout in their remaining 25+ sites.