Demands on today’s field services organizations are unprecedented. Hiring, training, and retaining technicians is a relentless challenge. New workers often cannot solve problems on the first visit, which drives up costs and frustrates customers.
It's time to automate and transform your aftermarket field services so you can provide a next-level customer experience. Wipro FieldX uses the innovative ServiceNow platform to help you better plan and schedule work, manage resources, execute jobs, and drive improvements, all based on data insights.
Wipro FieldX for field services lets you:
- Support and upskill your workforce with seamless knowledge sharing and collaboration between field technicians and in-house experts.
- Proactively detect and remotely diagnose issues to ensure that technicians arrive with the right tools and knowledge.
- Improve efficiency by enabling greater self-service for end users and streamlining processes, increasing first-visit resolutions, and decreasing truck rolls.