Situation

Amid increased competition, a Middle Eastern telecommunications leader wanted to differentiate itself and maintain productivity and morale by improving the employee experience. The company understood that achieving these objectives hinged on two key components: transforming its enterprise resource planning (ERP) and human capital management (HCM) systems, and standardizing processes across business units and locations. These strategic steps, if implemented well, would play a leading role in bolstering the telecom’s market leadership and employee experience.

Solution

The telecom sector is all about speed and reliability. So, too, was the company’s vision for its reimagined internal processes. The company sought to accelerate and improve its decision making by providing real-time consolidated reporting, reducing the number of manual interventions, and establishing more-efficient processes across locations.

After reviewing the Middle Eastern company’s cloud capabilities, Wipro recommended the use of Oracle ERP / HCM Fusion cloud and the Inventory Cloud, Procurement Cloud and master data management (MDM) modules. Collaborating with the telecom leader, Wipro then redesigned the company’s operating model using Wipro’s JumpStart business process library and a reference architecture from Wipro’s ‘Digital Enterprise’ capabilities for the telecom industry.

The telecom company accelerated its technical transformation using Wipro’s Zoom to Cloud methodology with QuMiC to expedite data migration, while configuration bots were used for rapid cloud functional setup. To improve its cultural transformation, the company worked with Wipro’s organizational change management (OCM) team to develop a full transformation journey roadmap that encompassed a leadership engagement program and user adoption training.

Business Outcomes

The combination of a redesigned operating model, new smart-business processes and integrated cloud solutions transformed many of the telecom’s enterprise processes. Empowered by the OCM activities, employees embraced the new system. Using Fusion cloud for procurement and purchase-order approvals increased efficiency by 60%, while new end-to-end digitized HR workflows increased productivity by 15%. Real-time reporting also improved the company’s decision making. In short, the reimagined system adopted a new “connected enterprise” mindset that not only positioned it for future success, but also delivered measurable improvements in the employee experience.