Enhanced digital capabilities for processing agents on the Now Platform®
October | 2020
Client Background
Client: An American healthcare products and insurance company
Headquarters: Minnesota, USA
Legal Status: For-profit managed company
Employees: +300,000
The Challenge
Slow, inaccurate claim validations were increasing customer attrition, inflating costs, and draining revenue streams.
The Solution
Wipro proposed a comprehensive CSM-based solution with flexible, modernized internal systems.
Business Impact
Whenever you read the words ‘Hollywood’ and ‘Security’ in the same sentence, your mind probably wanders of in the direction of movies likeDie Hard 4.0 or Swordfish where uber-cool and suave hackers like Hugh Jackman trying to hack $9.5 Billion off the government from a computer with seven screens.
The recent increase in the frequency and impact of cyber-attacks have kept Critical Infrastructure companies on their toes.
Security monitoring has always been critical to protecting IT ecosystems but with the rise in IoT-enabled devices and connected systems, the fear of cyberattacks has grown exponentially.
© 2021 Wipro Limited |
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© 2021 Wipro Limited |
Pharmaceutical & Life Sciences