AI, automation-driven security incident response implementation for a global organization

Wipro helped the client implement an automated security incident response system to tackle imminent threats and significantly boost productivity.

Client background

Client name or descriptor: A global organization dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people.
Headquarters: Geneva, Switzerland
Legal Status: Non-profit organization

Challenge

The customer was facing security threats due to the manual security incident response process. There were multiple manual roadblocks and a lack of availability of knowledge to speedy incident resolution. The Current monitoring system was also manual in nature. Team productivity could not be scaled due to lack of automation. Monitoring the security posture wasn’t straightforward.

Solution

Through the implementation of integrated service now SecOps application with built-in playbooks to guide SOC agents with a step-by-step approach.
Solution rolled out in just 14 weeks
Incidents qualified and categorized
Solution managers SIR across the organization
Unified Integration with 4 security monitoring systems

Business Impact

AI, automation-driven security incident response implementation for a global organization

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AI, automation-driven security

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for a global organization

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