Wipro is delivering the back office transformation across multiple operating countries through a multi-domain MDM implementation for a Telecom major
The client is a telecommunications leader focused on the African continent with over 75 million subscriber based across countries in Africa and the Middle East.
Telecom communication service providers are stressed due to dipping call rates and reducing call volumes - requiring them to look at improving efficiencies in operations. Several leading companies are looking at standardizing their back office operations across multiple operating countries and setting up central shared services to provide better control of the operations and costs across the enterprise.
The client was experiencing extreme cost pressure in several markets across due to several factors like limited growth opportunities in mature markets, rising competition from OTT players like Skype, demanding customers, limited decline in fixed-costs and rising bandwidth requirements needing CAPEX (> US$10 billion in past 5 years).
These business challenges were aggravated further with inconsistent, incomplete and incorrect master-data across the enterprise leading to challenges like:
- Limited capability in securing volume-based discounts from suppliers, searching the correct item in the inventory, performing preventive asset maintenance and tracking
- Multiple fraudulent/disqualified registered suppliers
- Uncontrolled maverick spend
As a result, the group company embarked on a broad transformation initiative across multiple operating companies involving a back-office transformation program across divisions. It includes an ERP & MDM implementation to support divisions and a common shared service center to ensure consistency across business functions and operating companies in 18 countries.