Largest European global corporation transforms its field services personnel efficiency across eight countries
A leading energy management and automation service provider enables simulation for workload and capacity in field services to improve utilization rate by 35% using cloud based, in-memory Anaplan solution
Client background
Client: European multinational corporation providing energy management and automation solutions in homes, buildings, data centers, infrastructure and industries.
Industry: Manufacturing
Area of operations: France, Germany, Italy, US, Canada, India, UK, UAE, Australia, China etc.
Customers: IT, Buildings, Power, Energy Utilities and Automation companies.
Challenges
The client did not have any system that would provide a short/mid/long term view of their workload vs. capacity, and would provide them opportunity to perform simulations and what-if analysis. Operation managers had no means to ensure if they had enough resources to cater to customer requirements. Field service vice presidents had no concrete means to challenge operations and sales to improve workload and capacity. HR business partners were lacking the view of training, cross skilling, hiring employees and contractors in short & mid-term view.
Solution
Wipro implemented Cloud based Anaplan solution, a comprehensive simulation product that is based on in-memory and SaaS model. The entire solution was integrated using Informatica Cloud to eliminate manual processes on a day to day basis, providing business a truly business-owned model.
Business impact
Implementation of best-in-class Anaplan Cloud solution which is highly optimized to consider the space constraints at hand, enabling the master planners, HR business partners, field service managers, operations managers, field service directors and VPs to have transparent and detailed information on workload vs. capacity which was never available before.
Quote:
“Thank you very much to you and your team for the great job you have performed in the last 6 months (since we have started the project).
We really appreciated your reactivity and your flexibility. The agile way for handling the project was I think a key reason for the success of this project, to be delivered on time with the business expectations fulfilled.
Last, but not least, we were very satisfied, and to tell you the truth, positively surprised, by the level of understanding, you and your team, had on our business requirements.” - Client Manager
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© 2021 Wipro Limited |
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