Reimagine Enterprise Operations with AI

Enterprises today face a critical challenge: running efficient IT operations across fragmented legacy systems and fast-moving modern technologies – while securing the right talent to scale with an AI-first mindset. As organizations look beyond IT, the need to also optimize and transform core business operations such as finance, HR, supply chain, and customer service becomes equally critical.

WINGS, our AI-powered delivery platform for ‘Operations AI’ under Wipro Intelligence , turns this complexity into a competitive advantage.

With its embedded intelligent agentic AI capabilities, WINGS empowers enterprises to elevate service delivery from a reactive support function to a proactive driver of operational excellence.

Backed by Wipro’s engineering expertise, WINGS empowers organizations to learn, act, and evolve autonomously – fostering continuous improvement and innovation, while driving resilient, adaptive IT and business operations at scale.

Gain Operational Efficiency by 40%*

Achieve more with AI automation and streamlined processes.

Cut Operational Costs by up to 50%*

Real-time analytics and AI tools to optimize operations.

Faster Innovation & Improved User Experience by 60%*

Industry-leading Agentic AI provides assistance and guidance to every user.

* Based on preliminary results in lab conditions for steady state use of AI agents in IT run operations.

How it Works

WINGS is an intelligent platform that transforms IT maintenance, support, and business processes into a self-evolving ecosystem. It learns and improves continuously, moving your operations from reactive to proactive and self-healing services.

AI Agents in Action

WINGS uses AI agents to help resolve issues quickly, either automatically or through Human-in-the loop (HITL) intervention. These agents learn from every interaction and transfer knowledge from people to machines.

Ways of Working

Support teams and business users work with AI agents to automate tasks, solve issues, and get recommendations, quickly finding accurate solutions and improving processes through a unified knowledge base.

Marketplace for Solutions & AI Agents

WINGS connects you to Wipro and third-party tools, recommending the best options for your needs. The integrated marketplace makes it easy to find and use ideal solutions across Wipro’s, client’s, and Azure marketplaces.

Developed with Responsible AI

All AI agents follow responsible AI principles for fairness, transparency, and privacy. Regular testing and monitoring ensure compliance with data security standards like GDPR and ISO 27001.

Reimagined Transition Management

WINGS automates knowledge capture and process documentation, reducing transition times and improving quality. AI insights help minimize risk and speed up service readiness.

Key Capabilities

This suite of capabilities forms the core of our AI Services, enhancing IT operations management with Agentic AI and integrated managed services.

Autonomy in
Learn. Think. Act.

The platform learns, analyzes, and acts on information to drive smart decisions.

Smart Interactions & Persona Based Dashboards

Complete tasks and get answers instantly, with dashboards that provide clear insights.

Real Time Context Aware Issue Enrichment

WINGS gathers data from multiple sources to better understand and solve problems.

Plug & Play Agents and Partner Tools from Marketplace

Easily find and use agents or tools from the marketplace for automated solutions.

AI-Powered Self-Service

Get voice and chat support in multiple languages for instant help with common issues.

Documentation & Knowledge Creation

WINGS creates and updates process documents and knowledge articles automatically that ensure your documentation is always accurate and updated.

Differentiators

Wipro integrates advanced AI to automate and optimize operations, from self-healing mechanisms and workload balancing to intelligent decision-making support. This results in a system that not only reacts swiftly to issues but also proactively manages resources to enhance efficiency.

AI at the Core

Built with AI-first architecture for speed and automation.

Scalable by Design

Modular platform on Microsoft Azure, Open AI, ServiceNow, and architecture certified by Microsoft and AWS for security and scalability.

Flexible Engagements

Choose from capacity-based or outcome-driven models.

Intelligent Resilience

Experience industry-first “blast radius” impact analysis, powered by advanced, fine-tuned SLMs developed in partnership with Wipro Ventures.

Built for Every Industry

WINGS is designed to meet the unique needs of enterprises across all sectors- whether you are in Telecom, consumer, manufacturing, healthcare, retail, or technology. Its flexible architecture and intelligent agents adapt to diverse environments, delivering consistent, resilient outcomes for any industry.

What We Think

AI at the Helm: Pioneering Integrated IT Managed Services for Tomorrow’s Enterprise

As AI reshapes the technological landscape, it presents more opportunities for enterprises to rethink their IT management strategies.

Driving Business Value with Agentic AI

A Harvard Business Review Analytic Services Report sponsored by Wipro.

News and Recognitions

Wipro to Power HanesBrands’ GenAI-led IT 2.0 Transformation

Every day, Wipro leverages AI-infused technologies to empower clients around the globe to build a more resilient, secure, and sustainable future.

How can we help you? 

WINGS