IDC evaluated 15 service providers based on strategies, capability and market impact related parameters in its MarketScape for Utilities Customer Experience, Worldwide, 2019.
The MarketScape assesses the Utilities CX transformation and digital capabilities of service vendors serving the specific needs of energy retailers and utility companies in customer experience. Its scope includes utilities of the electricity, gas, water, and district heating/cooling subdomains operating in regulated and competitive energy markets, addressing industrial, commercial, and residential consumers.
Wipro has been recognised for key strengths including provider for faster as-a-service implementation of IT systems for Utilities, strategic acquisitions, a solid partner ecosystem on IT/OT side, internal program whose primary objective is training selected employees, each categorized into one of the six "domain tribes" across seven digital "technology chapters” and continuous push for innovation.
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SOURCE: IDC MarketScape: Worldwide Professional Services Firms for Utilities Customer Experience 2019 Vendor Assessment by Roberta Bigliani, Phevos Skalidis, Jean-Francois Segalotto, and Gaia Gallotti, July 2019, IDC Doc#US42713318.
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor’s position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.
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