IDC evaluated 15 service providers based on strategies, capability and market impact related parameters in its Market Scape for Utilities Customer Experience, Worldwide, 2019.
The Market Scape assesses the capabilities and strategies of services vendors catering to the specific needs of energy retailers and utility companies in customer experience. Its scope includes utilities in the electricity, gas, water, and district heating/cooling subdomains operating in regulated and competitive energy markets, addressing industrial, commercial, and residential consumers.
Wipro has been recognized for key strengths including faster as-a-service implementation of IT systems for utilities, superior quality and cost-effective service delivery models.
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