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country usa
United States
country canada
Canada
country brazil
Brazil ( English  |   Portuguese )
country maxico
Mexico ( English  |  Spanish )
country latam
Latam
Europe ( English  |  German )
country benelux
Benelux
country nordic
Nordic
country france
France
country dach
Dach ( English  |  Deutsch )
Africa
United Kingdom & Ireland
Asia - Pacific
country
Asean
country
Korea
country
China
country
Australia
country
Japan ( English  |  Japanese )
country
Taiwan
India & Middle East
country India
India
country
Middle East
Global Site
< Utilities /  Digital in Utilities

Calls2Click Platform

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Facilitate adoption of digital channels for Energy & Utility companies, for enhanced customer experience.

The solution addresses the need for personalized interaction with consumers, for utility companies to embrace digital, and at the same time driving down cost-to-serve. The integrated platform with conversational BOTS, clickstream analytics for real-time insights and re-imagined customer journeys also include templatized self-serve portal toolkits, KPI libraries, micro-service catalogue etc. This solution addresses key consumer issues like lack of energy usage analysis, omni-channel logins, personalized campaigns, long queues for service agents, etc. The solution can be offered as-a-Service with both Cloud and on-premise configurations. Expected benefit for Utility companies is significantly reduced CAPEX and lower TCO.

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