Facilitate adoption of digital channels for Energy & Utility companies, for enhanced customer experience.
The solution addresses the need for personalized interaction with consumers, for utility companies to embrace digital, and at the same time driving down cost-to-serve. The integrated platform with conversational BOTS, clickstream analytics for real-time insights and re-imagined customer journeys also include templatized self-serve portal toolkits, KPI libraries, micro-service catalogue etc. This solution addresses key consumer issues like lack of energy usage analysis, omni-channel logins, personalized campaigns, long queues for service agents, etc. The solution can be offered as-a-Service with both Cloud and on-premise configurations. Expected benefit for Utility companies is significantly reduced CAPEX and lower TCO.
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