Leverage in house staff for last mile delivery

Retailers and quick service restaurants (QSR) have been struggling with fewer walk-ins with restrictions due to COVID-19. While online deliveries and store pick-ups are increasing, staff productivity is a challenge. One way to overcome this problem is to leverage in-house staff for last mile delivery operations. Wipro’s Loginext last mile delivery solution is an easy to deploy and automated solution that can help retailers and QSRs build newer revenue streams and stay relevant with minimal investments. The completely automated solution can be implemented in a few weeks on top of existing e-commerce solutions. Key features include automatic & manual allocation, routing & navigation, delivery confirmation and built in customer feedback channels.

How it works?

Store/Dispatch manager is enabled with an app to manage and view orders. Associates can be manually or auto allocated to deliveries and once allocated, is provided with delivery information, optimal routing and navigation information on their individual devices. The solution also incorporates calling function and ePOD features. The solution provides real-time information for track and trace, visibility and transparency to better serve customers and optimize delivery operations and provide a smoother customer experience.

This solution can be implemented in a weeks’ time with a streamlined process and configuring in-house associates as drivers. 

What do you get?