Servaada’s Executive Team blends deep industry knowledge with a sharp focus on operational excellence, regulation, and customer outcomes. United by our service promise, we’re driving meaningful transformation across the financial services sector.
Servaada’s Executive Team blends deep industry knowledge with a sharp focus on operational excellence, regulation, and customer outcomes. United by our service promise, we’re driving meaningful transformation across the financial services sector.
Claire Molland
COO
Claire is COO at Servaada and brings over 20 years of experience in financial services, including 16 years at Phoenix Group, where she’s led large-scale customer operations, strategic transformation, and been pivotal in delivering complex customer migrations. Claire’s leadership is grounded in deep operational expertise and a passion for delivering exceptional customer outcomes and shaping high performing teams.
Robert Onoufriou
Chief Market Officer
Robert brings extensive experience across financial services, spanning general insurance, protection, and reinsurance, with previous roles at AXA, Legal & General, Swiss Re and Sapiens. Robert has a strong track record of driving growth through clear strategy, disciplined execution, and a focus on outcomes.
Gurpreet Singh Arora
Chief Technology Officer
With over 28 years of experience in technology and enterprise transformation, Gurpreet leads Servaada’s innovation, platform strategy, and change agenda. He has spearheaded large-scale transformation initiatives across BFSI and BPO sectors, including platform and process reengineering programmes. Gurpreet brings deep expertise in ERP, engineering delivery, and complex business operations—guiding multi-disciplinary teams to unlock value through automation, scalability, and customer-centric design.
Mark Connolley
Chief Risk Officer
Mark Connolley brings four decades of expertise across the financial services industry, with deep specialisation in Operational, Enterprise, Market, and Credit Risk. He has successfully led complex regulatory change programmes in collaboration with key regulators across the UK, US, Switzerland, Germany, and the wider European market. As Chief Risk Officer at Servaada, Mark drives the firm’s risk strategy and governance framework—ensuring resilience, regulatory alignment, and confidence across every aspect of service delivery.
Sridhar Athreya
Chief Compliance Officer
Sridhar has spent more than 25 years working in risk, compliance and transformation leadership roles across retail financial services, pensions, investments, and insurance. During that time, he’s held CRO, CCO and MLRO positions (including FCA-designated SMF4, SMF16 and SMF17 roles), helping boards navigate capital challenges, regulatory change, and major business transformations.
Kushal Patel
Chief Finance Officer
Kushal leads Servaada’s financial strategy and governance, bringing deep expertise in commercial finance, business planning, and risk management across regulated industries. As CFO, Kushal plays a critical role in driving sustainable growth, financial resilience, and operational transparency. With a sharp focus on value creation and strategic investment, he ensures Servaada’s financial architecture supports long-term success for clients, stakeholders, and employees alike.
Samir Gadgil
Chief People Officer
Samir leads Servaada’s people strategy, bringing over 25 years of global HR leadership experience across technology and services industries. Known for driving culture transformation and workforce innovation, Samir is passionate about creating empowered, inclusive environments that enable high performance and purpose-led growth. At Servaada, he oversees talent development, leadership engagement, and organisational effectiveness—building the people engine that powers operational excellence and long-term value.
