Servaada’s Executive Team blends deep industry knowledge with a sharp focus on operational excellence, regulation, and customer outcomes. United by our service promise, we’re driving meaningful transformation across the financial services sector.
Servaada’s Executive Team blends deep industry knowledge with a sharp focus on operational excellence, regulation, and customer outcomes. United by our service promise, we’re driving meaningful transformation across the financial services sector.
Claire Molland
COO
Claire is COO at Servaada and brings over 20 years of experience in financial services, including 16 years at Phoenix Group, where she’s led large-scale customer operations, strategic transformation, and been pivotal in delivering complex customer migrations. Claire’s leadership is grounded in deep operational expertise and a passion for delivering exceptional customer outcomes and shaping high performing teams.
Pradeep Rawat
Chief Commercial Officer
Pradeep leads Servaada’s commercial strategy and client partnerships, bringing over 25 years of experience in consulting, outsourcing, and transformation delivery. With a strong track record in driving growth across financial services, insurance and regulated markets, Pradeep is responsible for shaping Servaada’s go-to-market approach and deepening strategic relationships with clients. His deep expertise in customer-centric delivery, complex deal structuring, business sustainability solutions and operational excellence positions him at the forefront of Servaada’s mission to deliver scalable, compliant, and innovative solutions for the global retirement and insurance sectors.
Gurpreet Singh Arora
Chief Technology & Change Officer
With over 28 years of experience in technology and enterprise transformation, Gurpreet leads Servaada’s innovation, platform strategy, and change agenda. He has spearheaded large-scale transformation initiatives across BFSI and BPO sectors, including platform and process reengineering programmes. Gurpreet brings deep expertise in ERP, engineering delivery, and complex business operations—guiding multi-disciplinary teams to unlock value through automation, scalability, and customer-centric design.
Nigel Rothery
Chief Change Officer
As Chief Change Officer for Servaada, Nigel brings extensive operational and change leadership experience, with a career spanning over four decades in financial services as both a consultant and in FCA-approved roles. Notably, Nigel has worked at Lloyds Banking Group, Royal London, Direct Line, Equitable Life, Clerical Medical and Scottish Widows, where he was Managing Director of their offshore bond business in the Isle of Man. As Chief Change Officer, he is responsible for overseeing Servaada’s significant transformation and change agenda across multiple clients and for establishing its long-term operating model and change capability.
Mark Connolley
Chief Risk Officer
Mark Connolley brings four decades of expertise across the financial services industry, with deep specialisation in Operational, Enterprise, Market, and Credit Risk. He has successfully led complex regulatory change programmes in collaboration with key regulators across the UK, US, Switzerland, Germany, and the wider European market. As Chief Risk Officer at Servaada, Mark drives the firm’s risk strategy and governance framework—ensuring resilience, regulatory alignment, and confidence across every aspect of service delivery.
Andrew Briggs
Chief Compliance Officer
Andy brings over 25 years of experience in financial services, with deep expertise in policy, compliance, and regulatory operations. Prior to joining Servaada in October 2023, Andy held a senior compliance role at The People’s Partnership, the UK’s largest private sector DC master trust. His career also includes 15 years at The Pensions Regulator, where he led initiatives across policy development, enforcement, and operational governance. At Servaada, Andy oversees the firm’s compliance strategy—ensuring integrity, regulatory alignment, and customer-focused service excellence.
Kushal Patel
Chief Finance Officer
Kushal leads Servaada’s financial strategy and governance, bringing deep expertise in commercial finance, business planning, and risk management across regulated industries. As CFO, Kushal plays a critical role in driving sustainable growth, financial resilience, and operational transparency. With a sharp focus on value creation and strategic investment, he ensures Servaada’s financial architecture supports long-term success for clients, stakeholders, and employees alike.
Samir Gadgil
Chief People Officer
Samir leads Servaada’s people strategy, bringing over 25 years of global HR leadership experience across technology and services industries. Known for driving culture transformation and workforce innovation, Samir is passionate about creating empowered, inclusive environments that enable high performance and purpose-led growth. At Servaada, he oversees talent development, leadership engagement, and organisational effectiveness—building the people engine that powers operational excellence and long-term value.
