September | 2020

1985

Initiation

1990-1998

Adoption

1990 – 2006

Growth

2006-2009

Diversification

2009 - Present

Texas Instruments establishes the first captive center in India, heralding the era of offshoring.

British Airways and GE established and ramped up captives in India. The captive centers accounted for most of the process outsourcing work that came to India, with few Indian players till 1999.

The global financial services sector rapidly adopts the captive model. Captives deliver $8 B worth of services in 2006.

Due to financial crisis, Aviva sells its captive.  New captives are added, and the growth continues.

Today, captives are seen as business partners and more flexible global operating models have been developed.

Strategy: Critically Assessing Captive Centers

Year

2009

2017

2019

Captive Centres in India

900+

1,100+

1,400+

Employees

390,000

800,000

1,000,000

Revenue

$10.6 B

$23 B

$28.3 B

Y-o-Y Growth of Revenue

 

14.62%

11.52%

Strategy: Critically Assessing Captive Centers
Strategy: Critically Assessing Captive Centers

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