Wipro leverages its ServiceNow and Microsoft partnerships to delight its employees and customers
Hear how Wipro innovated with their partners, ServiceNow and Microsoft, to harness complementing technologies and better connect, enable, and engage their employees and delight customers. Integrating of Virtual Agent for ServiceNow ITSM and Employee Center with Microsoft Teams led to a 40% reduction in service requests and a 25% cut in support call volumes, positively impacting CSAT and NPS scores.