Redefine customer experience across channels and touchpoints to create happy and trusting customers
Customers are getting demanding. They want personalized attention and almost-instant problem resolution over channels of their choice. Organizations leveraging Wipro’s partnership with Genesys® deliver unique, fast, and memorable interactions with a problem-solving approach. Customers are treated as unique, they are heard and made to feel special. These aspects of customer experience are central to success in today’s digital world.
The customer experiences enabled by Genesys® result from distilling the knowledge from orchestrating over 70 billion empathetic customer interactions for organizations in over 100 countries. Using Genesys® expertise in cloud, digital, and AI technologies, clients realize the power of Experience as a Service℠. The customer support products and services provide proactive, predictive, and hyper-personalized experiences that forge deep customer relationships while improving employee productivity.
In this partnership, Wipro brings its digital operations, cloud infrastructure, and application development and integration capabilities to offer modernization solutions, Cloud Contact Center as a Service (CCaaS), Digital Service Desk as a Service, AI-based virtual agents, and BPO as a Service (BPaaS).
Combined, Wipro and Genesys® place the complementary heritage and expertise of two industry leaders at your disposal to provide:
- An AI-first approach that enhances customer experience
- Deep analytical insights across touchpoints that drive business growth
- Agile service design that is location agnostic
- Cloud-based open architecture platforms for cost optimization and seamless integrations
We deliver a simplified way to create happy and trusting customers with reliable, scalable, and future-focused platforms.