Retail Business Services (RBS) Solution

Manage retail site complexities, improving quality and efficiency

From overseeing site operations to addressing outages and responding to business problems, managing retail sites involves a lot of work. If you’re looking to optimize operations while reducing costs, we have the solution.

Wipro’s retail site operations management solution -- Retail Business Services (RBS) -- is built to improve quality and deliver efficiency. With our lean solution, Wipro manages your end-to-end retail operations, devices, and services, all while providing these components:

Site Support: Wipro streamlines problem solving with a single-point contact for all difficulties encountered at your retail sites. Support teams can be reached via phone, email, chat, and digital channels such as phone apps. Our advanced tooling can resolve most problems remotely, but we also provide on-site support for advanced problems.

QA Services: Wipro offers quality control for changes made to your retail site landscape by holistically testing every change in its QA labs to avoid surprises in the live environment.

Adjacent Services: Wipro can also manage adjacent site services such as loyalty and campaign support services. Loyalty points and coupons are increasingly used to make full or partial payments, and we can manage these processes for you.

With Retail Business Services (RBS), Wipro acts as a ‘service integrator’ for your retail site services, including managing contracts with other suppliers and setting up SLAs built to meet your business needs and bring predictability to your operations. Best of all, we accomplish all of this at significantly lower costs than you’re currently paying.

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