• Skip to Content
  • Skip to Navigation
  • Skip to Footer
  • Skip to Cookie Settings
Wipro Logo
What We Do
What We Do
Services
Applications Artificial Intelligence Business Process Services Cloud Consulting Cybersecurity Data & Analytics Digital Experiences Engineering Sustainability
Industries
Banking & Financial Services
›
Banking Capital Markets Insurance
Comms, Media & Information Services
›
Communications Media & Info Services
Consumer
›
Consumer Packaged Goods Education Professional Services Public Sector Retail Travel, Transportation, Hospitality and Services
Energy, Manufacturing and Resources
›
Aerospace & Defense Automotive Engineering Construction Operations Industrial & Process Manufacturing Natural Resources Oil & Gas Utilities
Hi-Tech
›
Consumer Electronics Semiconductors
Technology Products and Services
›
Network & Edge Providers
Healthcare Life Sciences & Pharma Medical Devices Platforms, Software Products and Gaming
Services
Applications Artificial Intelligence Business Process Services Cloud Consulting Cybersecurity Data & Analytics Digital Experiences Engineering Sustainability
Industries
Banking & Financial Services
Banking Capital Markets Insurance
Comms, Media & Information Services
Communications Media & Info Services
Consumer
Consumer Packaged Goods Education Professional Services Public Sector Retail Travel, Transportation, Hospitality and Services
Energy, Manufacturing and Resources
Aerospace & Defense Automotive Engineering Construction Operations Industrial & Process Manufacturing Natural Resources Oil & Gas Utilities
Hi-Tech
Consumer Electronics Semiconductors
Technology Products and Services
Network & Edge Providers
Healthcare Life Sciences & Pharma Medical Devices Platforms, Software Products and Gaming
What We Think
About Wipro
About Wipro
About Us Analyst Reports Awards and Recognitions Case Studies Corporate Sustainability Events
Inclusion and Belonging Investors Leadership Locations News Partner Ecosystem
Privacy at Wipro Supplier Diversity Wipro Innovation Network Wipro Ventures Wipro Wellbeing
About Us Analyst Reports Awards and Recognitions Case Studies Corporate Sustainability Events
Inclusion and Belonging Investors Leadership Locations News Partner Ecosystem
Privacy at Wipro Supplier Diversity Wipro Innovation Network Wipro Ventures Wipro Wellbeing
Careers
Contact Us
Wipro IG Linkedin Wipro

Europe ›

Europe Sub Menu Opened
  • Benelux en
  • Europe en | de
  • Germany & Austria en | de
  • Nordic en
  • Southern Europe en | fr
  • United Kingdom & Ireland en

Americas ›

Americas Sub Menu Opened
  • Brazil en | pt
  • Canada en | fr
  • Latam en
  • Mexico en | es
  • United States en

Asia & Pacific ›

Asia & Pacific Sub Menu Opened
  • Asean en
  • Australia & New Zealand en
  • China en
  • Japan ja
  • Korea en
  • Taiwan en

India & Middle East ›

India & Middle East Sub Menu Opened
  • India en
  • Middle East en

Africa

< News and Events

Wipro Positioned as a Leader in NelsonHall’s Customer Experience Services in Travel, Transport & Hospitality NEAT Report, 2018

favorite page unfavorite page share icon
favorite page unfavorite page

Wipro Positioned as a Leader in

NelsonHall’s Customer Experience

Services in Travel, Transport &

Hospitality NEAT Report, 2018

microsites_play_icon
X

microsites_play_icon
popup-image

East Brunswick, New Jersey and Bangalore, India – June 07, 2018 :

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO), a leading global information technology, consulting, and business process services company, today announced that it has been positioned as a 'Leader' in the NelsonHall Vendor Evaluation & Assessment Tool (NEAT) report for Customer Experience Services in Travel, Transport & Hospitality 2018. The report, authored by Ivan Kotzev was published on February 13, 2018.

The report analyzed the overall performance of global vendors based on their Customer Experience (CX) service offerings in the travel, transport & hospitality sectors, with a focus on cost optimization, revenue generation and CX improvement.

Wipro’s position as a Leader was driven by its proprietary tools and investments in the sectors, which include digital enablement, big data analytics, automation and omnichannel delivery to increase operational efficiencies and improve customer experience. Among its recent acquisitions, Wipro expanded its customer experience consulting capabilities with Cooper in October 2017. Cooper is a design consultancy, headquartered in San Francisco and founded in 2002, offering interaction design, UX and professional design training services; it has become part of Wipro's Designit unit. Wipro acquired Designit in 2015, adding service and customer experience design capabilities.

Ivan Kotzev, Lead Analyst for Customer Experience (CX) Services and author of Customer Experience Services in Travel, Transport & Hospitality NEAT report 2018, said, “Wipro’s significant experience in knowledge management, process automation, and cognitive analytics in the domain, empower the comprehensive management of the customer experience across the customer’s journey. Its development of a customer facing bot for cargo management highlights the future of customer services where autonomous bots co-exist with live agent support.”

DeviPrasad Rambhatla, Vice President and Global Head-Travel, Transportation, Hospitality and Public Sector industries, Consumer Business Unit, Wipro Limited said, “We are honored to be recognized by NelsonHall as a leader in customer experience service in travel, transportation and hospitality industries.  We are deeply committed to driving next generation customer and user experience for our customers not just in the B2C context but also in more B2B-oriented areas such as cargo and flight operations. This recognition is a testament to our abiding belief that this industry can greatly benefit from advances in customer experience technologies, across its value chain.”

“Wipro has established long-standing partnerships in travel and transportation through an enviable track record of client successes over the last 16 years. Our deep domain expertise, coupled with investments in next-gen digital technologies, analytics, automation and AI with Wipro HOLMES™ has enabled us to reimagine digital customer experience journeys and drive personalization to the next level. We are delighted to be recognized as a leader by NelsonHall,” said Hoshedar Nari Contractor, Vice President and Global Head - Travel, Transportation and Hospitality, Business Process Services, Wipro Limited.

Wipro offers front and back-office services such as customer care, sales and bookings, claims management, loyalty and rewards management, consulting and analytics to clients in the travel, transport and hospitality sector, which include airlines, travel groups, logistics integrators, freight forwarders, cruise lines, and hotel chains. The company’s industry-specific offerings include operations support, baggage desks, scheduling, cargo management, and ticketing over voice, email, chat, and social media. Wipro also offers advanced travel and transportation industry services such as content management, trust and safety and Geographic Information System related services including map curation, geo tagging, image processing and 3D maps.

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading global information technology, consulting and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and a bold new future.

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organisations understand the 'art of the possible' in IT and business services. With analysts in the US, UK, and Continental Europe, NelsonHall provides buy-side organisations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, all-original research, and is widely respected for the quality, depth, and insight of its analysis.

Media Contact:

Prathibha Das

Wipro Limited

prathibha.das@wipro.com

Forward-looking and Cautionary Statements

Certain statements in this release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in our earnings, revenue and profits, our ability to generate and manage growth, intense competition in IT services, our ability to maintain our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which we make strategic investments, withdrawal of fiscal governmental incentives, political instability, war, legal restrictions on raising capital or acquiring companies outside India, unauthorized use of our intellectual property, and general economic conditions affecting our business and industry. Additional risks that could affect our future operating results are more fully described in our filings with the United States Securities and Exchange Commission. These filings are available at www.sec.gov. We may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. We do not undertake to update any forward-looking statement that may be made from time to time by us or on our behalf.

© 2025 Wipro
  • Disclaimer
  • Privacy
  • Modern Slavery Statement
  • X

    Share Icon
    popup-image

    Contact Wipro

    Please fill the required details to access the content

    loading.gif