Wipro’s operational analytics solution drives process efficiency for Insurance clients. This is done through assessment, monitoring and improvement of business processes and workflows, team workload management/ planning, cost reductions, KPIs, metrics tracking and report revamping. The solutions include process consulting, next generation dashboards and Insurance KPIs for benchmarked processes. The solution focuses on all aspects of running the insurance operations viz. customer onboarding, policy processing & audits, policy amendments, claims processing, grievance management and the associated performance monitoring across people, process, and reporting with visualizations.