Can you trust your IT department?
Can your IT team trust you?
Ultimately, mutual trust is the foundation upon which all IT interactions are built. To create this foundation, IT departments and their support teams need to take the first step and demonstrate integrity, honesty, and reliability. Those qualities will be reciprocated by the end users, building trust and eventually even friendship.
Shared respect and a trusted working relationship are integral to efficiently resolving most IT mishaps.
Imagine a business travel nightmare: your laptop goes missing at the airport.
- What happens next?
- What are the repercussions?
- Should you replace the device?
- Do you carry on as though nothing has happened?
Luckily, your IT department is well-prepared for all kinds of minor catastrophes and can solve your problems quickly and effectively. Still, the fear of admonishment and the cost incurred from a missing device often discourages people in this situation from reporting it right away. The loss of corporate data is another major worry that may cause reporting delays.
These fears can be alleviated with a more trusting and transparent relationship with tech support professionals — just knowing each other as humans will help employees be more honest with IT.
When they know exactly what happened and when, IT departments are set up to solve for just such a device loss. They can remotely lock the device, track its location, or, fearing the worst, wipe the disk. The sooner they learn of the predicament, the more quickly IT can address it and reduce the risk of exposure.
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