As emerging technologies continue to overhaul enterprises, workforce experience must also be transformed. Today, the expectations from the service desk do not just involve autonomous issue resolution and ticket lifecycle acceleration but also enhanced experience. Hence, enterprises must funnel their focus toward designing a digital workspace to modernize service desk operations and processes.
Personalize enterprise service management with AIOps-led predictive and proactive support
Wipro’s Live Workspace™ OneDesk is a transformational and comprehensive service management platform, founded on agile principles, that is aligned with an enterprise’s digital imperatives and evolving market dynamics. Active workplace analytics with performance intelligence promotes AIOps-centric proactive and predictive support to address issues automatically before employees get impacted.
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