Wipro’s FLoC Framework empowers customers with visibility, innovation and the means to measure and track the value delivered.
In this disruptive era and ever-changing dynamics of customer experience, value-add seems to have emerged as a sole lever to ascertain customer delight. Service providers have always struggled to bring out the right potion of value-add which positions a trusted relationship with customers and addresses individual customer perceptions.
FLoC (Find Lock and Capture) addresses modern service provider’s dilemma of Value-Add and Customer Engagement. It serves as a structured consistent framework that aligns a sequential process to identify and create, measure and track, and impart visibility for unmatched customer experience.
The paper discusses:
- Why it is important to create value for your customer
- Understanding the nuances of value creation
- FLoC - Integrated model of value creation
- Elements of Value Creation Charter – Visibility, Measure & Track, Identify & Create
Read the full paper