Wipro’s alliance with Moogsoft to provide continuous assurance on connectivity for collaboration
During the COVID-19 crisis, it is estimated that nearly 70% of delivery and operations teams are working remote. There is increased usage of collaborations platforms, such as WebEx, Skype and Teams, and higher demand on network bandwidth. However, the performance of all critical collaboration platforms is degraded due to heavy usage, poor network and/or inadequate mobile connectivity on the remote end.
As a leading managed service provider, Wipro uniquely positions its services as an IT operations management (ITOM) aware collaboration solution that goes beyond simple point solutions by leveraging Moogsoft Situation Room. This solution reduces the voice-based collaborations for non-critical and non-major incidents, and eliminates chat interactions where not necessary. This ensures good performance levels for end user support, network bandwidth chokes and reduces cost incurred from voice-based collaborations for incident management. It also helps retain the knowledge and history of the incident management unlike remote working where knowledge capturing on incident tickets may be missed.