Provider Lifecycle Management (PLM)

Weaving healthcare innovation into the fabric of your business operations.

Healthcare payers & providers have struggled due to lack of an efficient, integrated and transparent provider lifecycle workflow. Traditionally, Provider Lifecycle Management (PLM) was done in silos resulting in poor provider data quality, operational inefficiencies and lack of insights to provider network and process leading to poor provider satisfaction.

Wipro’s innovation with Robotics and Artificial Intelligence (AI) improved PLM at multiple national & regional pans. Some of the achievements included a 30% reduction in credentialing cycle time at some of the leading Multi-State Regional Health Plan & National Behavioral Health Plan. This was possible due to rooster automation leveraging AI and NLP.

We achieved Provider data cleanup of over 70 million provider records at a Single State Blues Plan

The above metrics were achieved by delivering an end-to-end PLM offering of Consulting Services (Advisory services to improve efficiencies), workflow & Automation Platforms (Implement BPM and AI across PLM), PDM & Analytics(Create and modernize provider source of truths, data models and provide insights on their provider networks), Integration services and tools to improve exchange of data and Operational Efficiencies to manage provider operations

Wipro will deliver its PLM vision through its own innovative AI & robot technology, BPO and digitization services while partnering with innovative provider data management technology & services companies.

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