Enrollment and Billing

Business process expertise to effectively manage core operations

ServiceLink℠ relies on HealthPlan Services’ 50 years of industry-leading technology and service delivery expertise to manage the enrollment, premium billing, in-force administration, reconciliation and customer service. Administering ~2.5 million ACA members and 4 million members overall – and over $13 billion in annualized premium management, HealthPlan Services can offer you potential total cost of ownership “TCO” savings of 18-20 percent.

ServiceLink is part of our Links℠ Solution Suite and combines industry best practices and sophisticated automation to effectively manage all aspects of your operations, including:

HIPAA/PCI-compliant, customized online portal delivering cutting-edge customer service support
ServiceLink℠ Portal providing an highly secure and intuitive browser based CRM interface providing complete view of all customer interactions, transactions and member communications for all products under administration.
Billing aggregation, including state & federal subsidies and delinquency management services
Various payment options including checks, ACH, EFT and credit card payments
Robust web and voice-enabled IVR provides exceptional self-service capabilities

Take advantage of ServiceLink℠ to manage operational costs and provide your organization and your clients with more online self-service technology.

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