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ServiceLink ℠

Business process expertise to effectively manage core operations

ServiceLink℠ relies on HealthPlan Services’ 50 years of industry-leading technology and service delivery expertise to manage the enrollment, premium billing, in-force administration, reconciliation and customer service. Administering ~2.5 million ACA members and 4 million members overall – and over $13 billion in annualized premium management, HealthPlan Services can offer you potential total cost of ownership “TCO” savings of 18-20 percent.

ServiceLink is part of our Links℠ Solution Suite and combines industry best practices and sophisticated automation to effectively manage all aspects of your operations, including:

  • HIPAA/PCI-compliant, customized online portal delivering cutting-edge customer service support
  • ServiceLink℠ Portal providing an highly secure and intuitive browser based CRM interface providing complete view of all customer interactions, transactions and member communications for all products under administration.
  • Billing aggregation, including state & federal subsidies and delinquency management services
  • Various payment options including checks, ACH, EFT and credit card payments
  • Robust web and voice-enabled IVR provides exceptional self-service capabilities

Take advantage of ServiceLink℠ to manage operational costs and provide your organization and your clients with more online self-service technology.

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