Business process expertise to effectively manage core operations
ServiceLink℠ relies on HealthPlan Services’ 50 years of industry-leading technology and service delivery expertise to manage the enrollment, premium billing, in-force administration, reconciliation and customer service. Administering ~2.5 million ACA members and 4 million members overall – and over $13 billion in annualized premium management, HealthPlan Services can offer you potential total cost of ownership “TCO” savings of 18-20 percent.
ServiceLink is part of our Links℠ Solution Suite and combines industry best practices and sophisticated automation to effectively manage all aspects of your operations, including:
- HIPAA/PCI-compliant, customized online portal delivering cutting-edge customer service support
- ServiceLink℠ Portal providing an highly secure and intuitive browser based CRM interface providing complete view of all customer interactions, transactions and member communications for all products under administration.
- Billing aggregation, including state & federal subsidies and delinquency management services
- Various payment options including checks, ACH, EFT and credit card payments
- Robust web and voice-enabled IVR provides exceptional self-service capabilities
Take advantage of ServiceLink℠ to manage operational costs and provide your organization and your clients with more online self-service technology.