Wipro’s CAUSE model (Collaborative, Adaptive, Ubiquitous, Spontaneous, and Elastic) keeps the CSP to DSP transformation customer focused and therefore relevant.
Communication Service Providers (CSPs) are seeing a sharp decline in voice, data and messaging service revenues which are reflected in eroding voice revenues and reduced rate realization for data. Smart mobile devices are witnessing dramatic enhancements and with a steep decline in costs, these are enabling easy access to information. On top of these are innovations that natively digital providers will continue to create.
It is evident that Voice and Video over IP will continue to grow and become a major component of digital services. However, a number of additional service categories are trending, viz. unified collaboration, cloud applications, IoT, vertical applications, e-learning and so on. All CSPs know digital transformation can help reap significant benefits in terms of go-to-market agility, developing platform capabilities, and improving customer experience and intimacy
This paper covers:
- Tenets of a future ready digital enterprise – Collaborative, Adaptive, Ubiquitous Spontaneous Elastic
- A framework for digital maturity assessment
- How CSPs can start on the digital journey and realize the transformation