The Digital Evolution and The Future of Contact Centers

Contact Centers across the globe are slowly stabilizing and resuming operations in the new normal. The first challenge that the pandemic presented was to make sure the efficiency of the workforce is unchanged, especially in Industries faced with an increased volume of work such as Banking and Insurance. Organizations have slowly stabilized the remote working practice and are now looking to enhance their customer experience. Contact Centers will have to adapt to the requirements per the new customer journey forced by the pandemic. Join Wipro for a webinar where we will discuss the future of contact centers.

Agenda:

Rethinking the Contact Center Strategy
Contact Center 2.0
Wipro’s Virtual Contact Center
Raghu Ravinutala, CX Thought Leader and CEO of Yellow Messenger

Time: 8:00-9:00 PM IST | 8:30-9:30 AM CST | 3:30-4:30 PM CET

Speakers:

The Digital Evolution and The Future of Contact Centers

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