The world is in disarray with the current pandemic, threatening the health and economy of most countries. Businesses and organizations are also caught in the midst of this ongoing chaos and confusion. They have deferred making new strategic decisions and are more concerned about ensuring their own viability in the immediate future. Key areas of concern for most organizations include:

• Ensuring the health and safety of employees
• Ensuring continuity of business operations
• Maintaining an uninterrupted supply chain, both downstream and upstream
• Keeping channels open for sales, customer interaction and collaboration with partners

As a result, organizations are trying to adopt innovative ways to increase business efficiency, reduce leakage, stay relevant, prepare for similar future scenarios and be ready to deal with the demand surge when the impact of the pandemic dies down. In our view, organizations will need the following key capabilities to help them tide over this crisis:

• Create scalable digital workspaces for BCP as well as BAU operations
  • Host enterprise applications to be accessed anywhere round the clock
    
  • Environment for workforce to operate and collaborate remotely in a distributed fashion
  • Elastic capacity to scale new users instantly and on demand
  • Accelerated performance and security for applications and data on remote connections
• Predict and quickly react to supply chain changes
  • Production resilience
  •  Continuous monitoring of supply chain for anomalies
  • Fault detection and the ability to devise quick remedies
  • Accurate forecasting of demand and supply
  • Alternate and on-demand manufacturing in the event of traditional supply chain disruption
  • Autonomous delivery in the last mile  
• Enable contactless business models and services
  • Track health of employees, partners, contractors, customers and individuals interacting with the organization
  • Access to labs which can remotely conduct testing, verification and validation
    
  • Autonomous store hailing and delivery of goods
    
  • Distributed / edge computing to help make informed decisions locally based on the data received without the need for central oversight
    
• Get access to diverse talent during these times when hiring is a challenge 

At Wipro, we have built a suite of in-house solutions which can be leveraged to deliver the aforementioned capabilities. These can be adapted and applied across industries based on requirement. We have compiled these capabilities under three themes along with a few other complementing solutions:

Even with a disaster of this magnitude, our past learning from previous crises situations and an increasingly connected and technologically advanced world, we are better equipped to deal with calamities of a global scale. We will continue to innovate and create solutions that will help us alleviate the pain and make lives better for our customers, employees, partners and the society at large!

Please check back for more updates in this space.