Traditionally, security infrastructure and components are managed using a hierarchical support model, with engineers and service desk team performing pre-defined set of activities. They are responsible for the upkeep of the infrastructure, management of the devices, handling of service requests, and reporting of service status as part of regular review with the stakeholders.
Various commercial tools and platforms are used to help in the operations. These are tools to monitor device availability or performance, scripts to automate generic tasks, along with service management platforms for ticket and workflow management in the operations process.
With the increase in the number of security products and the associated complexity, enterprises and service providers have started using orchestrators and compliance management tools to reduce the effort of managing these products, and to improve compliance of the infrastructure.
Despite the presence of these security tools and technologies, enterprises face cyber-attacks, and malware infections.
The main reason for the security gap is missing “security hygiene” of the infrastructure and limited visibility of infrastructure and associated service effectiveness.
A proactive and cohesive approach to security
Effective security service requires standardized infrastructure and components. It also stipulates the use of a platform that can provide the required set of services, yet be flexible enough to cater to any new or complex requirement. Hence, the concept of productized services is highly effective in ensuring service effectiveness and filling the gaps in traditional security operations.
Wipro’s state-of-the-art Security Management Center (SMC), built on the principle of “Beat Before Beaten”, has an integrated approach combining Predictive, Preventive and Proactive activities based on automation and analytics, which ensures a 360-degree business-oriented view of security operations and thus,
- Eliminates any threat or vulnerability before it manifests
- Increases ROI on the security infrastructure
- Facilitates decision making at every level of the organizational hierarchy