The TPM/O “Process Wheel” is supported through the breakdown of the process areas across multiple levels (1-4) and eventually into over 80 best practices. We work with our clients to perform these best practice maturity assessments and customize them according to the client’s |industry, the customers they serve, and route-to-market. This structure is used as the basis for all TPM/O transformations and should provide input into:
Business Case Development
Justifying the extent of the opportunity, the level of investment required, the roll-out strategy and how benefits will be realized via business process transformation.
Organizational Change Management (OCM) and Training
Defining and building the OCM strategy to ensure buy-in and aligning Sales, Marketing, Supply Chain and Finance functions behind the new processes.
Software Selection and Configuration
Ensuring that the technology enables the business processes and we get the greatest returns from software implementation.
Trade Promotions Project Implementation
Especially for global multi-country implementations, understanding the unique requirements across each geography from a process standpoint and customizing the implementation is critical to success.
II) Software and Technology Services
Wipro uses its best practice process assessments as the basis for all software and technology implementations. Our Software and Technology Services enable process streamlining and are designed to manage risks while speeding up returns on investments.
The Trade Spend Transformation Model helps CG companies focus on their core business by offering Software as a Service (SaaS) model for TPM/O management that includes hosting, implementation and maintenance.
Benefits of Wipro’s SaaS model leveraging Wipro’s Promax Analytical Software and Services include:
- Supporting an organization’s TPM requirements with easy-to-use Promax software whose Excel-like spreadsheet functionality speeds up adoption by business users
- Providing a TPO tool that meets Scenario Planning and Optimization requirements within the Promax application, eliminating the need for costly manual Consulting and Analytical projects
- Eliminating ongoing costs including:
3. Support Resources
- Ongoing upgrades to the software
The following capabilities are provided by the Software and Technology Services:
These assess and evaluate the existing technology landscape, rationalize the application portfolio and execute the roll-out of solutions.
Hosting & Implementation
This offers hosting with multiple pricing options including pay per use, on boarding & exit processes, integration protocols and implementation of out-of-the-box solutions
This addresses integration with ERP and other native applications, data transfer frameworks for SAP ECC, Web Services, etc.
Support & Maintenance
This includes the entire gamut of services that help keep the lights on including help desk, ticket logging tools, resolution and escalation matrix with SLA.
III) Back-Office Process Management via Shared Services
In today’s world of complex operations, multiple sales channels and fast changing market demands, CG companies need to focus on those business processes and activities that are strategic in nature and consider outsourcing or offshoring non-strategic processes.
Typical considerations when contemplating outsourcing for Trade Promotion processes should include:
- Strategic vs. non-strategic nature of the process
- The level of local knowledge required
- Cost evaluation including transition costs
- Benefits from standardization and global process management offered
- Maturity of relationship with the service provider
Wipro BPO provides both scale and process management expertise. Clients have access to industry best practices, functional expertise and a flexible cost structure with an elastic mix of onshore and offshore teams that are attrition free.
Wipro’s Trade Promotion Transformation Services can help identify activities that can be outsourced and evaluate the maturity of these processes for suitability to offshoring.
Wipro leverages an adaptive program lifecycle approach customized to the customer’s business needs depending on the current maturity level of the customer and immediate objectives, and follows industry tested approach consisting of:
- Due Diligence
- Transition Analysis
- Knowledge Acquisition
- Knowledge Transfer & Ramp Up
- Go Live and Stabilization
Wipro Maturity Assessment Methodology helps in performing 360 degree assessment of Process, People & Technology to help design a path to achieve future objectives.
Due diligence is a critical activity especially in the context of trade activities. This phase consists of:
1. Current Operating Model Assessment
2. Process Benchmarking
3. Right Shoring Index-Heat Mapping
4. Gap Assessment & Improvement Opportunity Identification
5. Business Case Development
6. Target Operating Model (TOM) Design
Wipro's Shared Services based on Adaptive Program Lifecycle Approach deliver Benefits that include