Our Expertise

Stay tuned to the customer to shape every aspect of service provisioning—from marketing to contact center and from off line stores to online assets

Global Communication Service Providers (CSPs) use Wipro’s expertise in Customer Experience Management (CEM) to enhance customer satisfaction, lower churn and reduce cost to serve their customer. We do this by standardizing and integrating different customer touch points, and using advanced solutions such as text and speech analytics, allowing CSPs to:

  • Improve the productivity of channels such as contact centers, retail point of sales and online/ mobile presence
  • Provide customer engagement in retail stores through personalized offerings
  • Deliver intelligent and contextual IVR solutions for faster customer response and issue resolution