Client Background
Client: Indian multinational broadband and telecommunications provider; one of the largest operators in the region & in the world
Industry: Telecommunications
Services: Telephone operator and mobile network provider
Areas of Operation: Asia, Africa
Challenges
For one of the largest telcos in the Asia and Africa region, the analytics infrastructure was based on legacy and proprietary systems, which was providing canned reports with a day's lag. The delay in insights meant that the client incurred a high opportunity cost in the following areas:
Marketing
Revenue Assurance
Operational Reporting
Solution
To increase the velocity and to handle the timeliness of the business requirement, the Wipro team created an innovative solution following best-in-class methodology. The solution had the following key elements:
Business impact
Marketing
The client was able to implement its largest campaign using the Wipro platform.
Revenue Assurance
Operational Reporting
Learn how Wipro and Orchestral networks are coming up with smart ways of tackling financial problems faced by small-large telcos due to ineffcient management information silos
Operators in consumer mobile business are under enormous pressure –while revenues from services are falling, high costs deter operators from reaching under-served population in far-flung areas. Operators address this limitation through multiple channel partners.
How can a value-driven approach assess and prioritise customer experience improvement initiatives? Click here to learn more
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© 2022 Wipro Limited |
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