Thames Water Achieves Seamless Billing Services

Thames Water partnered with Wipro to redesign the customer bill to help improve customer communication. Wipro helped upgrade their infrastructure by designing a scalable and reliable system and moving it to the cloud. This partnership drove the propensity to contact by 50% and led to an increase in online account management sign up. It also improved the employee experience of the contact centre staff. Watch the video to learn why Thames Water trusted Wipro to go FullStride in the Cloud.