Creating excellence in customer experience through transformed contact center performance

The Wipro Intelligent Contact Center solution empowers organizations with a fully-operational contact center that can be accessed from anywhere, virtually. Powered by AWS AI Services (like CCI platform), Wipro Intelligent Contact Center solution can help an existing contact center setup to continue with their daily tasks while taking advantage of advanced AI and analytics.

It helps:

• Agents in receiving inbound calls, making outbound ones, and managing chat interactions leveraging intelligence
• Supervisors in monitoring and coaching agents in real time
• Managers in viewing dashboards, running reports, monitoring service levels, listening to call recordings, and tracking overall contact center performance

The omni-channel cloud-based contact center solution provides a digital experience for users through self-help, self-heal and self-remediation of queries with the option of seamless data for better customer experience.

Schedule a discussion with our experts to understand how we can support your organization in building an intelligent contact center.

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