Wipro Digital Contact Centre Practice powered by Amazon Connect

Wipro's Digital Contact Centre Practice helps customers build a futuristic omnichannel contact centre with a personalized, seamless, secured, integrated, and unified customer experience powered by machine learning.

Today’s digital customer seeks a personalized, seamless, self-service, and integrated customer experience. The digital consumer wants to use all available channels as they interact with the services of a brand. They want to move from channel to channel seamlessly without losing context. Today's digital strategies need to consider these ever-changing customer expectations.

Wipro's Digital Contact Centre powered by Amazon Connect helps customers build a futuristic contact centre that adapts to customers' changing business needs. It provides a customized reporting framework with predictive and prescriptive insights that elevate customer experiences, improve employee engagement, and increase operational efficiency.

Wipro’s digital customer experience strategy focuses on customer experience, provides consistent performance, and transforms the contact centre from a managed model to a subscribed model with automated workflows. Wipro's omnichannel platform offers a flexible deployment model with the following features:

Multichannel contacts
AI and analytics-driven customer interaction
Unified agent/supervisor dashboard
Integration with all major business applications
Scalable and secure infrastructure

To experience innovation with Wipro’s Digital Contact Centre powered by AWS Connect, write to aws.practice@wipro.com.

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