Nitin Kohli, Head - Enterprise Transformation Practice for Capital Markets, Wipro
Nitin has over 13 years of experience and leads transformation projects related to business process management, robotics, and digital for global capital market companies. His expertise areas include investment banking, asset and wealth management, and change management.
(With inputs from Avisha Manjar, Enterprise Transformation Practice for Capital Markets, Wipro)
Today customers realize that "process value creation" does not necessarily result in "business value creation".
In this paper we explore the purchase trends and concerns issuing banks are facing in managing their disputes and chargeback processes.
Technology enablement plays a crucial role in tracking customer needs that are expressed through different channels; a platform based approach will help telcos improve customer satisfaction and thereby improve revenues. It’s time for telcos to relook at Service Assurance strategy.
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