Wipro’s managed e-commerce operations offerings encompass the behind-the-scenes activities that make e-commerce work. Our capabilities focus on the operational processes that support e-commerce websites, marketplaces, and customer portals. With our wealth of IP and extensive partnership network, we can augment existing operations or provide our clients with entirely new operational process capabilities. As we serve customers across sectors that include retail and consumer goods, telecommunications, healthcare, and technology, we continually strive to meet our primary goal of providing the following benefits through our operations management solutions:
- Cost-effective operations management
- An improved end-user experience
- Flexibility to deliver new capabilities
A focus on operations
Our capabilities focus on the operational aspects of e-commerce. We integrate with your existing technology, applications, and infrastructure to provide operations management solutions for the processes behind them.
An atomized approach
Our capabilities span a vast range of activities from management of pricing, promotions, catalogs, and content to vendor onboarding, payment processing, and logistics integration. In most cases, our customers seek support with some, but not all, of these operations. Whether you are looking to expand support for existing capabilities, need end-to-end management for an entire process, or require point solutions that enable a new capability, our atomized approach empowers us to deliver support for any combination of requirements while ensuring cost-effective operations.
Core tenets of the solution
No matter what e-commerce operation(s) we support, our solutions adhere to the following core tenets:
- Web-based and mobile-enabled
- API economy
- PCI-DSS-GDPR compliant
- Data security
- Secure access
- Ancillary services
Overall, we strive every day to provide comprehensive service that not only meets our customers’ need but also drives success and delivers value through cost-effective operations. Read our latest thinking here.
If you’re interested in learning more about our e-commerce operations management solutions, we welcome you to contact us for a meeting.