Essential airline baggage tips for air travelers to follow
By using these simple but effective airline baggage tips, travelers can say goodbye to their baggage-related concerns.
- Know the baggage rules for flights
This is among the very first and most important airline baggage tips to keep in mind. Passengers should be aware of items not allowed in checked baggage and items prohibited in hand luggage, in addition to being aware of the permitted weight, size, and the number of bags. Adhering to the airline baggage rules will ensure a smooth journey.
Airlines enforce all size and weight limits much more strictly now than in the past. To avoid paying an excess baggage fee, passengers need to know the free baggage allowance given with the flight ticket and ensure their bags are within the acceptable weight and size restrictions.
- Pack essentials in the carry-on luggage
Always pack your most valuable and most-needed items (e.g., medications, travel documents, money, IDs, expensive gear) in your carry-on luggage, including a change of clothes, toiletries, laptop, and other essentials. That way if your luggage is delayed or lost, at least you will have all your essentials.
- Don’t pack valuables in your checked baggage
One of the most important airline baggage tips is to avoid packing any kind of valuables in your checked baggage. In the event that you lose your luggage, you will incur minimal losses, as all your valuables will still be with you. It is a good idea to get travel insurance to cover such losses.
- Check what items are prohibited
Fireworks, flammable items, some types of batteries, and several other items are prohibited in checked-in baggage. Baggage rules can be tricky. Ensure to check the no-fly items list of your airline carefully before packing.
- Use TSA-approved luggage locks
Among the most important airline baggage tips is to use TSA(Transportation Safety Administration)-approved luggage locks. Sometimes, airline officials will open your baggage for a closer inspection. In such a case, the locks on your luggage will be ripped off if they are not TSA-approved. On the other hand, if you use a TSA-approved lock, the official can open it using a master key.
- Mark your luggage
NEVER travel with an unmarked bag. Always make sure there is some kind of identification on your bag so that it is not mixed with someone else’s similar looking luggage. You can use colored bags, ribbons, bags with patterned exteriors, and ID tags to make your bag stand out from the rest.
- Don’t throw away your checked baggage stubs
Whether you are traveling in economy or business class flights, you must always keep the stubs from your checked baggage along with you. In the unfortunate event that your luggage is lost, you will need some kind of proof that the baggage is yours. The checked baggage stubs will come in handy for this purpose.
- Put your contact and identification information in each bag
This is another vital airline baggage tip, as it will help airline officials to reunite you with your lost baggage. Additionally, you can also keep a copy of your itinerary information so that the baggage is forwarded to the right destination in case of a delay. Do this with your carry-on luggage as well in case you are forced to check it at the last minute.
Some associated Baggage concerns – Damaged, Delayed or Lost Baggage
While the vast majority of airline passengers’ checked bags arrive at their destination on time and in the condition received, a passenger’s bag may occasionally be damaged, delayed, or lost in transit. Under DOT (Department of Transportation)regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.
According to a recent study by Radical Storage, a company that offers luggage storage, in 2021, US airlines mishandled over 1.9 million luggage items. American Airlines had the most significant number of items of baggage mishandled.
Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum limits on liabilities). However, the airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing.
When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation.
When a checked bag does not arrive at its destination, airlines are responsible for locating the bag. Airlines have tracking systems in place to try to identify the bag’s location. Passengers should file a baggage claim with their airline as soon as possible.
Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits.
Once an airline determines that a passenger’s bag is lost, the airline is responsible for compensating the passenger for the bags’ contents - subject to depreciation and maximum liability limits and is also required to refund any fees paid by the passenger to the airline to transport the bag that was lost. Airlines may require receipts or other proof for valuable items that were in the lost bags.
All of the above processes can be outsourced by an airline to business process services companies that handle both voice and back-office operations while the airline itself focuses on its core functions. The various stages of tracking the bag status, claim validations, and authorizations can be efficiently managed by imparting the right training and providing access to the right tools.
Journey into the future and the role Wipro can play in delivering efficient airline baggage support services...
The customer baggage journey needs a vision for the future to ensure convenient and hassle-free handling and tracking of baggage, so that most bags would proceed smoothly to retrieval on flight arrival. While this would be an ideal situation, it is certainly recommended to be prepared to deal with damaged, delayed, or lost luggage if faced with such a scenario. Baggage issues top the list of passenger complaints, and therefore, a hassle-free travel experience is an important determining factor in customer loyalty and repeat business.
Over the years, Wipro has delivered substantial business benefits to our airline customers that include a large APAC airline, a large US Airlines (Star Alliance), and a leading US Airlines of the SkyTeam. With an unwavering commitment to supporting client businesses, Wipro’s expert aviation team provides reliable solutions to manage several areas of airline front and back-office operations, including baggage support. Wipro, as the partner of choice, offers to strengthen revenue assurance and integrity for airlines and provides operational support functions, ensuring best-in-class customer experience.