Achieve improved accuracy in reporting, reduced compliance risks, near-real-time notification and more with industry best practices and innovative cloud, AI, RPA based solutions

B2C Collections

The current challenges in debt collection includes sending payment reminders to the customers, compliance risks, lack of accurate contact details, customer profiles, digital channels, and self-service capabilities.

Wipro’s Collections as a Service helps the companies to address these challenges through various solutions like robotic process Automation, data discovery platforms etc. by sending out automated notifications, preparation of reports and real-time assessments of compliance.

In collaboration with Wipro, leading organizations are achieving improved accuracy in reporting, reduced compliance risks, near-real-time notification and more, along with 

• 30%-40% cost savings  
• Zero regulatory infractions    
• Reduction in human interaction up to ~40%   
• Increase in ‘promise kept rate’ to  85% from ~40% on voice collections
• Consistent achievements in collections targets - 100% or above
• Improvement in NPS score by ~15%
• Dialer idle time reduced by 50%

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B2B Collections

Wipro’s Credit and Collections practice leverages industry best practices and cloud-based plug-and-play solutions for Daily Sales Outstanding (DSO) improvement, working capital improvement, manual process digitization, risk mitigation and dramatic improvements in CX.

The impact:

• Enables customers to view invoices electronically
• Collects payments from digital and electronic payments and also lockbox, wire and mobile transfers
• Automatic linkage of remittance with incoming payments and open A/R accounts
• Unified and real-time dashboard platforms along with 360-degree customer view

Benefits we can deliver in the Credit-to-Cash cycle:

• Increase collector efficiency by up to 30% 
• ~40% cost savings against your current spend
• Standardize the process to enable straight–through processing and reduce bad debts
• Reduce Daily Sales Outstanding (DSO) 
• Enable paperless payments through multichannel adoption
• 100% automatic payment-matching 
• Reduce disputes and increase accuracy

Licensing compliance: Wipro is fully licensed across premises and employees for key geographies to ensure full compliance to existing debt collection laws and regulations.

To know more about Wipro’s collections offerings, please reach out to info@wipro.com