Debt Management Services and Operations

Our Expertise

Achieve improved accuracy in reporting, reduced compliance risks, near-real-time notification and more with industry best practices and innovative cloud, AI, RPA based solutions

B2C Collections

The current challenges in debt collection includes sending payment reminders to the customers, compliance risks, lack of accurate contact details, customer profiles, digital channels, and self-service capabilities.

Wipro’s Collections as a Service helps the companies to address these challenges through various solutions like robotic process Automation, data discovery platforms etc. by sending out automated notifications, preparation of reports and real-time assessments of compliance.

In collaboration with Wipro, leading organizations are achieving improved accuracy in reporting, reduced compliance risks, near-real-time notification and more, along with

30%-40% cost savings
Zero regulatory infractions
Reduction in human interaction up to ~40%
Increase in ‘promise kept rate’ to 85% from ~40% on voice collections
Consistent achievements in collections targets - 100% or above
Improvement in NPS score by ~15%
Dialer idle time reduced by 50%

B2B Collections

Wipro’s Credit and Collections practice leverages industry best practices and cloud-based plug-and-play solutions for Daily Sales Outstanding (DSO) improvement, working capital improvement, manual process digitization, risk mitigation and dramatic improvements in CX.

We bring you a configurable solution that works with the available internal ERPs and data platforms to automate the accounts receivables function, adds significant improvements in DSO, and improves working capital. It integrates the O2C process and improves work efficiency of staff by eliminating repetitive manual work while enhancing CX.

The impact:

Enables customers to view invoices electronically
Collects payments from digital and electronic payments and also lockbox, wire and mobile transfers
Automatic linkage of remittance with incoming payments and open A/R accounts
Unified and real-time dashboard platforms along with 360-degree customer view

Benefits we can deliver in the Credit-to-Cash cycle:

Increase collector efficiency by up to 30%
~40% cost savings against your current spend
Standardize the process to enable straight–through processing and reduce bad debts
Reduce Daily Sales Outstanding (DSO)
Enable paperless payments through multichannel adoption
100% automatic payment-matching
Reduce disputes and increase accuracy

Licensing compliance: Wipro is fully licensed across premises and employees for key geographies to ensure full compliance to existing debt collection laws and regulations.

To know more about Wipro’s collections offerings, please reach out to info@wipro.com

Our Success Stories

Digital Operations and Platforms

A leading financial institute in North America exceeds its collections target. Here is how.

The client attained consistent CSAT (Customer Satisfaction) scores of 90% throughout, with 17% reduction to chat AHT (Average Handling Time) by using Wipro’s Collections-asa- Service solution

Digital Operations and Platforms

How a Global Bank Reimagined Collections with a Web Chat Channel

Wipro’s solution helped the client achieve over $16 million...

Digital Operations and Platforms

How a leading British Telecom giant exceeded its cash collection targets

The client achieved a 15% reduction in debt and 40% improvement in tracking missed payments via Automation

Digital Operations and Platforms

How a Transformed Accounts Receivable Process Delivered Over $1 Million Benefit to a Large American Manufacturer

Wipro’s solutions reduced Days Sales Outstanding by 5 days....

Service Offerings

Service Offerings

Client Themes

Client Themes

Wipro’s Collections Offerings

Our Expertise

Our Success Stories

A leading financial institute in North America exceeds its collections target. Here is how.

Form Title

How a Global Bank Reimagined Collections with a Web Chat Channel

Form Title

How a leading British Telecom giant exceeded its cash collection targets

Form Title

How a Transformed Accounts Receivable Process Delivered Over $1 Million Benefit to a Large American Manufacturer

Form Title

Service Offerings

Industries

Cloud

Cybersecurity

Digital

EngineeringNXT

Holmes

Contact Us

About Wipro

Careers

Location

Leadership

Investors

Innovation

News and Events

Insights

Analyst Speak

Products & Platforms

Partner Ecosystem

Sustainability

Contact Wipro