The Process Need:
Alignment to Business goals and Visibility
Alignment of processes to business goals is crucial for any business. Non-alignment with goals often leads to failure in execution as overall organizational goals may get missed out inspite of accurate completion of the operational tasks. For ongoing success, the approach to align processes with business goals must be defined at stages where process management maturity is low and competing for project funding. This ensures that the processes are harmonized and can scale as per the business requirements.
Visibility (of processes, resources and business interactions) is another key reason why enterprises look at Business Process Modelling tools. Poor visibility into people and IT requirements, especially while implementing large process transformation projects, leads to inefficiencies that result in high project cost. The approach of management in enterprise is fast changing from ‘review-driven’ to ‘response-driven’. In the world of review, reporting and analysis was used as a means to extrapolate state of operations for future decisions. But, in the dynamic environment of today, management uses on-going visibility to proactively alter the course of operation based on potential trends.
The Dilemma of Detailing:
Standardization Vs. Customization
Another critical dimension that influences process modeling is the balance between ‘Standardization’ and ‘Customization’. Most standard processes (such as order management, procurement) across enterprises follow certain standard flows and guidelines but have minor variations in order to address the organization’s specific needs and challenges. Customization is required to accommodate the requirements of organizations. Lessons learnt across customizations feed into the best practices for a given process, and become a part of the standardized framework over time. Any business would want their process modeling tools to be able to address standardization and customization dilemma. Thus, modeling tools need be able to handle a blend of customizations and standardization; and combining both helps improve process efficiency and effectiveness.