Posted by: Subhas Mondal | February 21, 2014
Recently, I came across an online article that said that the planet has 4.3 billion mobile phone users1 . One reader even made an interesting comment about how the high number of mobile signals would help the extra-terrestrials discover us faster! The bit about the spike in the number of signals is of course true as almost every person I see: kid, teen or adult, wields a mobile phone today.
Posted by: Subhas Mondal | December 06, 2012
Customer Experience Management (CEM) is becoming a mission critical priority area for Communication Service Providers (CSPs) who believe it can improve customer loyalty and even deliver top-line growth.