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Optimizing ITAM/ITSM for an Australian Telco: A case study

Posted by: Sridhar Kumar Kannam | April 21, 2020

Most large companies have IT Asset Management (ITAM) and IT Service Management (ITSM) systems in place. ITAM/ITSM systems manage assets, which include not only hardware, software, networks and services, but also employee and customer data.