To transform your customer experiences and address dynamic market demands in today’s Digital economy, modernizing your IT landscape, processes, and driving agility across the value chain have become a critical imperative.
Modernization can include moving away from Legacy applications and towards modern SaaS platforms infused with AI, re-architecting your IT landscape with microservices and/or re-engineering applications with DevOps delivery as data moves to Cloud. Through this journey, managing change is a priority as processes become nimble, subsequently, people skills and mindsets need to transform concurrently. The reality is, Modernization is foundational to Accelerate Digital and become a smarter, more adaptive enterprise that can successfully execute business model transformations.
Until about two years ago, Modernization projects were executed in silos; cloud migration, mainframe or application rationalization, API-based strategy, implementing a packaged SaaS and PaaS for specific functional areas, etc. The scope, investments and intent of customers have significantly shifted, where enterprises are approaching Modernization as a strategic priority, not just to keep their IT or process landscape current but as a differentiated proposition to capture market share, integrate acquisitions, introduce new products and accelerate to become digital businesses. Organizations that are truly adaptive do not just survive but thrive in a fast-paced environment where speed to business expectations are high.
We have analyzed the journeys of about 25 global clients from various industries and observed 5 patterns that were consistent when enterprises transform from a traditional mindset to a smarter adaptive organization. These patterns are:
Each of these patterns has maturity levels and is inter-connected. Navigating the roadmap effectively will move organizations closer to becoming agile and adaptive. We call this our Enterprise Digital Journey framework where Modern Platforms are foundational to achieve the acceleration. We can think of this foundation as “Plumbing”, or even a “Sewage System”. This is the “Digital Core” for front to back office transformation, and has to be future-proof and continuous.
Irrespective of the solutions to Modernization, there are two critical business considerations (unique for each industry or domain) when prioritizing your roadmap:
These considerations are crucial to an organization for creating a roadmap for digital transformation.
SVP & Global Head – Modern Application Services
Modern Application Services (MAS) is Wipro’s largest Service Line and Hiral is responsible for P&L of applications business across all industries, which includes Application Engineering & DevOps, CRM and Customer Experience, Enterprise Apps & Modernization, Digital Integration, Cloud Platforms, and Enterprise Architecture.
Hiral has 25+ years’ extensive experience in P&L management, leading Global Teams and IT Delivery, Executive Relationships, Large Complex Pursuits, and growing Applications, Infrastructure, Analytics, BPO, ERP/PLM businesses in Retail, Manufacturing, Consumer Goods and Healthcare/Life Sciences. He has built multiple practices & industry verticals and transformed several units to become digital businesses. Hiral participates in leading forums including Gartner CIO Summits, NRF, and has developed strategic partnerships with SAP, Salesforce, Oracle, Microsoft, Adobe, IBM, HP, AWS.
Hiral has an Engineering background, with a Master of Science (Computer Graphics/VR) from Washington State University and Executive MBA from Iowa State University