Today’s dynamic market conditions mandate a highly agile IT environment. Achieving agility calls for a shift in organizational culture and an innovative approach to transform the ways in which IT aligns to business needs. With cloud becoming the default means to achieve agility, every organization should ensure effective management of all IT non-cloud and cloud resources with equal focus. New capabilities such as PaaS, containers, cloud native services, DevOps, CI/CD, and SRE along with the need to utilize different operating models like private cloud, public cloud, and hybrid cloud further strengthen this environment. There are several ways in which cloud services can be provided - IaaS, PaaS, and SaaS; with an ever-increasing list of cloud service providers such as AWS, Google, IBM, Azure, Oracle, and Salesforce.com.

Managed multicloud services are an engagement between customers and managed service providers (SPs) that involves overseeing of multiple clouds from different sources. The engagement can be two ways: managing clouds from different public cloud providers or managing enterprise private clouds and clouds from public cloud providers.

Both these models have their unique complexities, while managing these multicloud environments requires a pragmatic approach. Every CSP, process governing bodies, security & compliance governing authorities, OEMs, ISVs, and standards defining councils provide their recommendations and guidelines. However, they are not always effectively implemented in day to day operations. Also, another challenging factor is the increased complexity in these environments.

Managed multicloud services aid enterprises in meeting critical business imperatives comprising growth, financial benchmarks, compliance and regulatory requirements. It can further help create agile environments that include restructuring the operational and governance models of designing, developing, deploying, and managing IT (cloud and non-cloud resources) across applications and infrastructure.

With managed multicloud services, organizations can gain access to dedicated Centers of Excellence (CoE), labs, and innovative technologies such as edge computing or Infrastructure as Code (IaC) in order to ensure ongoing innovation. A seamless approach across the lifecycle of services can be created resulting in a digital services supply chain of cloud capabilities that optimizes consumption of resources while meeting critical KPIs and SLAs.

Wipro’s multi-cloud management platform, BoundaryLess Enterprise (BLE) helps organizations accelerate their transformation to cloud and acquire capabilities that can in turn continuously align business objectives and requirements with consumption of any type of IT resource. BLE uses industrialized solutions that include a mix of its own proprietary tools and those available through partnerships with cloud service providers. Customers are provisioned with a ready-to-use, plug-and-play IT services platform that can be easily consumed based on individual requirements and personas (e.g. IT, LOB, CXOs).

Our Technology Spotlight talks about how managed multicloud services assist in creating an industrialized approach that links migration and modernization of IT to the cloud as well as managing all IT and cloud resources. To learn more about managed multicloud services, please download a free copy of the IDC report on Wipro’s ‘Managed Multicloud Services: Accelerating the Journey to Hybrid Cloud and Agile Business Operations’ here.

Enterprises will continue to counter organizational resistance and dated processes that could decelerate the creation of a seamless life cycle of service delivery, a critical aspect to meet key enterprise objectives. Managed SPs need to implement critical processes and robust governance that include multicloud management platforms and technologies.  Managed SPs should be in a position to make any cloud service available that can cater to a specific objective, need and time. In a nutshell, the key objective of multicloud management platforms is to support all cloud providers, standardize IT, and ensure the speed at which value is generated. Managed multicloud services provide organizations with maximum opportunity to optimize costs as well as performance.

Delivering efficiency in cloud is the secret for success and hence, a structured approach to address the complexity is essential. Wipro’s BLE does just that in a very agile and plug-n-play model.