miliu digitizes customers’ paper trails and delivers deep insights into their shopping behavior
Messy wallets, pockets and purses flooded with paper receipts are everyone’s woe. Today the only way to keep a record of exactly what you buy is via the printed receipt. We know that these receipts are used for warranty claims, expense reports and refunds but are very difficult to manage.
The future of commerce will be paperless and will move towards being dispute-free. miliu demonstrates how uber-style innovative receipts can be made available to customers for their transactions, all within the bank’s mobile application. Now customers can not only see the basic details like transaction amount and date, but they also have access to view a merchant’s location, contact details, website and transaction history. This will eliminate the need for paper and will help issuers to settle on disputes quicker.
Digitizing receipts will also open up a substantialavenue for banks to understand the customer behavior from all the data that is now available. This will, in turn unlock enormous upsell and cross sell opportunities for the bank and its partners.