Wipro is helping a UK-based financial services group realize its goal of over £1.7 billion annual cost savings by 2014.
Client Background
The client is one of the 'Big Four' South African banks with a global presence, operating across 38 countries, 20 of which are outside the sub-continent. The bank functions in key financial centers across Europe, the Americas and Asia.
Increasing competition and fast-evolving customer needs have resulted in banks and financial institutions seeking technology support to upgrade existing products and services and launch new ones. These new launches need to be done with in the shortest possible time for the banks to stay ahead of competition. Testing of products thus assumes a high level of criticality, as it cuts the risk of application failure and provides for a better customer experience.
The Opportunity
The customer sought to bring in greater efficiencies into its testing function by enhancing automation and slashing the cycle time. Besides systems integration testing, the customer also sought support for a dedicated test environment that would lead to improved productivity, greater efficiencies and a streamlined test process. Some of the major challenges included:
Wipro was presented with the opportunity of creating a system integration testing environment for the customer's retail banking portfolio. The engagement involved dedicated testing support that would lead to productivity improvements, better efficiencies and a streamlined testing process.
Wipro partnered with the client to provide comprehensive testing & support services. Wipro planned a multi-phase transition for the client, covering six portfolios in the personal & business Banking (PBB) division comprising around 140 applications. Wipro used a Core-Flex model with quarterly forecasts for sizing the team to manage peaks and troughs in demand, thus optimizing capacity and reducing costs.
Business Impact
Wipro's testing and support services transformed the client's retail banking portfolio, with a positive impact across various business functions. Other benefits include:
Mitigated capacity fluctuations through productivity enablers and initiatives such as cross-skilling, deep skilling, knowledge capture, trainings, etc., to help reduce the impact of upstream efficiency issues.