Wipros Cognitive Customer Service Solution on SAP Business Technology Platform

Automate contextual learning and improve CSA performance to deliver better customer experience.

Industries that are highly dependent on customer service like Utilities, Telecom, and Insurance are investing significantly in improving their customer interaction experience and training their customer service agents (CSAs).

At times, CSAs do not follow standard operating procedures (SOP), making errors that lead to increased call handling times, repeated calls, and reductions in their customer satisfaction (CSAT) ratings. Additionally, any shortcoming in an agent’s retention and training lifecycle can also lead to inconsistent customer experiences.

Wipro’s Cognitive Customer Service, an Industry Cloud solution that’s developed on SAP Business Technology Platform and leverages Robot Process Automation (RPA), helps service-driven industries automate contextual learning, improve CSA performance, and deliver better customer experiences.

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Wipro is a Google Cloud Premier Partner with 4 Google Cloud Specializations. These certifications from Google Cloud indicate our industry-leading capabilities, commitment to long term business investments, expertise of Google Cloud certified professionals, and proven customer success.

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Wipro’s Cognitive Customer Service

Organizations that are highly dependent on customer service are facing challenges when it comes to providing consistent, high-quality customer interactions. Wipro’s Cognitive Customer Service solution, built on the SAP Business Technology Platform, provides a contextualized and personalized customer experience by leveraging next-gen technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation. This solution was developed to help organizations extrapolate insights from SAP CRM and billing systems, address the dynamic nature of customer interactions, improve customer retention, and increase employee work satisfaction.

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Brochure: Wipro’s Cognitive Customer Service Solution

Contextualized and personalized customer experience engineering and customer service agents (CSA) enablement

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Wipro’s Cognitive Customer Service Solution on SAP Business Technology Platform

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Wipro’s Cognitive Customer Service

Brochure: Wipro’s Cognitive Customer Service Solution

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