Organizations that are highly dependent on customer service are facing challenges when it comes to providing consistent, high-quality customer interactions. Wipro’s Cognitive Customer Service solution, built on the SAP Business Technology Platform, provides a contextualized and personalized customer experience by leveraging next-gen technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation. This solution was developed to help organizations extrapolate insights from SAP CRM and billing systems, address the dynamic nature of customer interactions, improve customer retention, and increase employee work satisfaction.
Hartmut Draxler speaks about how Wipro’s continuous testing support, customizable QA reduced test cycle time by 15%, achieved 68% regression suite automation and reduced current cost by 28%.
Wipro’s Nearshore center in Guadalajara, Mexico is a 2,000 seat facility supporting more than 25 customers across multiple business units.
The art of possible with an intelligent service management assistant powered by AI and Oracle Cloud