Saurabh Chandra, Head of IT, Myntra speaks on how Wipro helped them to embrace Service Cloud providing a better service capability to their huge customer base
Due to the changes prompted by Industry 4.0, manufacturers are now moving away from conventional processes and embracing digitized models with effective planning control systems to handle modern-day manufacturing complexities.
Take the fastest, most effective, and economical route to business value with Oracle Cloud.
Organizations that are highly dependent on customer service are facing challenges when it comes to providing consistent, high-quality customer interactions. Wipro’s Cognitive Customer Service solution, built on the SAP Business Technology Platform, provides a contextualized and personalized customer experience by leveraging next-gen technologies like Artificial Intelligence, Machine Learning, and Robotic Process Automation. This solution was developed to help organizations extrapolate insights from SAP CRM and billing systems, address the dynamic nature of customer interactions, improve customer retention, and increase employee work satisfaction.