Saurabh Chandra, Head of IT, Myntra speaks on how Wipro helped them to embrace Service Cloud providing a better service capability to their huge customer base
Organizations have to deal with different forms of disruptions that could affect their geographically distributed supplier ecosystems. A clear visibility can help organizations manage supply chain risks caused by these unexpected disruptions. Wipro’s Supply Chain Risk Visibility solution, with SAP S/4HANA and SAP Business Technology Platform helps you identify the relevance of an incident to your business and suppliers, assess the financial impact by analysing open orders and deliveries, and enable organizations to mitigate the impact by providing insights to re-route orders to undisrupted suppliers.
As organizations embark on their digital transformation journeys, customer expectations continue to evolve. Wipro Apex – powered by DevOps – is a super-scaled, industrialized delivery model built for SAP transformations, enabling customers to realize ROI and achieve quicker time-to-market. This solution includes intelligent ways of working (such as DevOps framework, Artificial Intelligence, Machine Learning, and Guided Procedures), scaled agile delivery, and innovation and process consulting. Wipro Apex is an outcome-based, agile delivery model that ensures enhanced efficiency and increased customer satisfaction.
The pandemic has also given rise to a number of contractual risks and a renewed relevance to the ‘Force Majeure clause’ provision. These and other factors will completely change the face of contract lifecycle management in the future.